It is good public policy to measure the impact of public investments. Governments and transit agencies need to monitor the performance of transportation services and networks to know (a) if these investments have met their goals and (b) if transportation trends (i.e. emissions, VKT) are heading in the right direction. This information should guide future transportation investment decisions. 

Performance management systems track actual results across metrics. In the urban transportation sector, this may entail monitoring key performance indicators like transit ridership, vehicle miles travelled, bikeshare trips and annual road fatalities. Consideration should go into the indicator selection, reporting frameworks, and accountability measures.

 

 

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Services

  • Guide public transport performance indicator selection, data source identification, methodology development;
  • Share knowledge of best practices in citywide and corridor/project level key performance indicators and performance management systems;
  • Support inclusion of performance indicators into national transit investment programs.

Experience